FAQs

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FAQs


Who is the service for?

 

Within our groups, we cater for children with a wide range of disabilities. We may be able to cater for dietary requirements, administer medication and carry out personal care once full assessments have been completed.

Our site-based activities cater for children & young people between the age of 5-17 (up to their 18th birthday) and are registered with OFSTED under Child Care Register-Voluntary Register.

 
 

How do I access this service?

 

We work in partnership with parents/carers and professionals so that we can work together towards meeting planned outcomes for children and young people.

Families can access the service using their local authority allocated hours, using direct payments, a personal budget or by purchasing hours directly. 

Contact our Care Coordinators to discuss your service and complete a formal Support Plan.

All costs will be discussed and detailed in your Service Contract.

All group-based and individual sessions must be booked in advance. 

 
 

Do you provide transport?

 

Transport to group activities will not be offered to new referrals as transport is not part of our main service delivery.  We will continue to provide a limited transport service to our existing customers.  All transport will be charged for separately, and detailed in the customer service contract.

 
 

Cancellation Costs

 

We require a minimum of 48 hours notice to avoid any cancellation charge.  If less than 48 hours notice is given, then the full cost of the session will be chargeable.